Help Desk Analyst
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Learn IT operations concepts like provisioning, virtualization, working with hardware interfaces, and more
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Develop proficiency in installing new software and peripherals
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Incorporate infrastructure connectivity concepts such as network protocols, Wi-Fi, Voice-over-IP (VoIP) telephony
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Respond to, log, track, and resolve support cases in an issue tracking system
Salaries in Iowa range from $31k - $55k per year
5 Weeks, Monday - Friday, 9A - 6PProgram begins on January 25th with Ops 102and concludes on February 26th following Ops 201
Requires NO previous experience running or maintaining computer systems
Systems Admin
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Resolve network problems using network analyzer tools and network management solutions
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Deploy and use a database in Microsoft SQL Server 2019
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Troubleshoot challenging network problem scenarios
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Analyze how cloud systems can integrate into on-premise systems
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Design and deploy a complete enterprise-grade network infrastructure including routers, switches and firewalls